Refund & Returns Policy – Kader Family Mart
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At Kader Family Mart, we want you to be completely satisfied with your purchase. If you’re not happy with an item, please review our policy below.
1. Eligibility for Returns
We accept returns under the following conditions:
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The item must be unused, unopened, and in its original packaging.
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You must notify us of the issue within [X] days of receiving your order (we recommend 3–7 days for perishable or consumable items).
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You must provide proof of purchase (order number or receipt).
Certain items (like opened food products, personal care items, or items marked as “non-returnable”) cannot be returned for hygiene or safety reasons.
2. How to Request a Return
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Email us at admin@kfmbd.com with your order number, the item you wish to return, and the reason.
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We will respond with return instructions, including the address or pickup information if applicable.
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Please do not send items back without contacting us first.
3. Refunds
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Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
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Approved refunds will be issued to your original payment method (bKash, SSLCommerz, or Cash on Delivery refund by bank transfer) within 7 business days.
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Shipping costs (if any) are generally non-refundable unless the return is due to our error or a defective product.
4. Exchanges
If you’d like to exchange an item for a different one, please contact us at admin@kfmbd.com. Exchanges are subject to product availability.
5. Damaged or Defective Items
If you receive a damaged or defective item, please email admin@kfmbd.com within 3 days of delivery with photos of the product and packaging. We will arrange for a replacement or refund at no extra cost to you.
6. Cancellations
Orders may be cancelled before shipping by emailing admin@kfmbd.com or calling +8801806421666. Once shipped, the order is subject to the standard return process.
7. Contact Us
For any questions about our Refund & Returns Policy, please contact:
Kader Family Mart
Email: admin@kfmbd.com
Phone: +8801806421666
Website: https://www.kfmbd.com