Frequently Asked Questions (FAQ)

Ordering & Products

1. What kind of products do you sell?
We offer a curated range of authentic, high-quality everyday essentials such as homemade soap, honey, mustard oil, ghee, coconut oil, and other household items.

2. Are your products authentic and safe?
Yes. All our items are carefully sourced and quality-checked. We stand by our motto: “Ensures Authenticity & Quality.”

3. How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You’ll receive a confirmation email after placing your order.

Payments

4. What payment methods do you accept?
We currently accept Bkash and Cash on Delivery. (More options coming soon.)

5. Is my payment secure?
Yes. Bkash payments are processed securely. Cash on Delivery means you can pay when you receive your order.

Shipping & Delivery

6. Where do you deliver?
We deliver through home-delivery couriers across Bangladesh.

7. How long will delivery take?
Delivery time depends on your location. Most orders are delivered within 2-5 business days.

8. How much does shipping cost?
Shipping charges will be displayed at checkout based on your order and location.

Returns & Refunds

9. Can I return a product?
Yes. If you receive a damaged or incorrect product, please contact us at admin@kfmbd.com within 7 days of delivery.
(See our Refund & Returns Policy for details.)

Account & Support

10. Do I need an account to order?
No. You can checkout as a guest. But creating an account makes it easier to track your orders.

11. How can I contact you?
You can reach us via:
📧 Email: admin@kfmbd.com
📞 Phone: +8801806421666
or through our Facebook / Instagram / WhatsApp pages.

12. Do you offer wholesale?
For bulk or wholesale inquiries, please contact us directly.

Other Questions

If your question isn’t listed here, please contact our support team at admin@kfmbd.com — we’re happy to help.